All Planex buildings have warranty in compliance with Regulation No 2 of the Ministry of Regional Development and Public Works for commissioning of buildings in Republic of Bulgaria and the minimal warranty periods for completed building and assembly works, constructions and construction sites.
These are some of the more important warranty periods for new housing and buildings of mixed function:
- 10 years for all types of new buildings and constructions and their ground base;
- 5 years for waterproofing, thermal insulation, soundproofing and anticorrosive works of buildings and constructions under non-aggressive environment, and 3 years under corrosive environment;
- 5 years for all types of construction, assembly and finishing works (wall and floor coverings, tinsmith and plumbing works, carpentry, etc.), as well as interior installations of buildings.
When purchasing a property from Planex, each customer receives a warranty card, which describes in detail the warranty conditions and gives contacts with the responsible persons.
The company has developed a procedure for management of complains in accordance with the standards of the quality system ISO 9001:2008.